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TOURISM

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TOURISM

The tourism industry requires digital transformation to enhance customer satisfaction and achieve operational efficiency. At Seatech, we provide comprehensive solutions that meet the needs of tourism companies, from customer demand and complaint management to survey applications, hotel and service evaluation processes, and multi-channel communication.

Accelerate Customer Demand and Complaint Management

 
Effective demand and complaint management is critical for ensuring customer satisfaction in the tourism sector. Process customer requests instantly with Smart Ticketing and AI-Powered Automated Response solutions, direct them to the appropriate departments, and accelerate the resolution process.

OmniChannel Communication

 
Manage requests from different platforms on a single screen with Cloud CC, Agent Assist, and Social Media Messaging solutions to establish effective communication with your customers. This enables your customer representatives to respond quickly to requests from all channels.

Digitize Hotel and Service Evaluation Processes

 
Digitize hotel and service evaluation processes to improve customer experience. Gather, analyze, and develop strategies to improve service quality with our survey solutions and guest feedback.

Manage Agency Performance and Quality

 

Agency performance directly impacts overall customer satisfaction. Track agency sales, customer feedback, and service quality with Performance Management and People Analytics solutions. Plan special training and development programs for low-performing agencies to enhance service quality.

Personalize Customer Experience

 
Analyze customer feedback with our Speech & Text Analytics solutions to understand and improve customer comments. Identify the most common issues and optimize your processes accordingly.

Increase Operational Efficiency

 

Provide your staff with easy access to necessary information using CRM and Knowledge Base solutions to manage customer requests quickly and effectively. Collect all required information in a centralized system to ensure customer representatives can provide efficient service.

Make Strategic Decisions with Powerful Reporting and Analytics

 
Analyze customer data with Insights & Content Analytics solutions, identify trends, create reports, and drive your strategic decisions based on data. This will continuously enhance customer experience and help you gain a competitive advantage.
 

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Biruni Üniversitesi Teknokent Kazlıçeşme Mahallesi 245. Sokak No:5 Zeytinburnu, İstanbul +90(850) 346 2671 [email protected] Contact Seatech

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