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HEALTH

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HEALTH

The healthcare sector requires digital transformation to enhance patient satisfaction and ensure operational efficiency. At Seatech, we provide comprehensive solutions that address the needs of healthcare organizations, from patient request management and service quality measurement to multi-channel solutions and automating the provisioning process.
 

Accelerate Patient Request Management

 
Patient requests must be managed quickly and effectively in the healthcare sector. With Smart Ticketing and AI-Powered Automated Response solutions, process patient requests instantly, route them to the correct departments, and speed up the resolution process.

OmniChannel Communication

 

Manage requests coming from various platforms with Cloud CC, Agent Assist, and Social Media Messaging solutions, all in one interface. This allows your healthcare staff to respond quickly to requests from any channel.

Digitize Service Quality Measurement

 
Collect and analyze patient feedback with survey solutions to assess service quality. Use the data to develop strategies that enhance the quality of service you provide.

Automate Provisioning Processes

 
Effective management of provisioning processes directly impacts the patient experience. Automate provisioning processes with CRM and Knowledge Base solutions, ensuring fast processing of patient requests. This not only enhances the patient experience but also reduces the workload of healthcare staff.
 

Personalize the Patient Experience

 
Analyze patient comments using Speech & Text Analytics solutions to understand and improve patient needs. Identify the most common issues and optimize your processes to better serve your patients.

Enhance Operational Efficiency

 

Use Knowledge Base solutions to provide healthcare staff with easy access to essential information, enabling fast and effective management of patient requests. Collect all required information in a centralized system to help healthcare professionals provide high-quality services.
 

Make Strategic Decisions with Powerful Reporting and Analytics

 
Analyze patient data using Insights & Content Analytics solutions to identify trends, create reports, and drive data-driven strategic decisions. This helps continuously improve the patient experience and gain a competitive advantage.

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Biruni Üniversitesi Teknokent Kazlıçeşme Mahallesi 245. Sokak No:5 Zeytinburnu, İstanbul +90(850) 346 2671 [email protected] Contact Seatech

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