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ENERGY

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ENERGY

The energy sector, especially for electricity and electricity distribution companies, requires fast, effective, and customer-focused service. At Seatech, we offer comprehensive solutions that energy firms need, from demand management to the effective management of field teams, multi-channel customer communication, and the digitalization of processes.

Optimize Demand Management

 
Electricity and electricity distribution companies must manage customer demands quickly and effectively. Process customer requests instantly with Smart Ticketing and AI-Powered Automated Response solutions, direct them to the correct departments, and accelerate the resolution process.

OmniChannel Customer Communication

 
Manage requests from different platforms on a single screen with Cloud CC, Agent Assist, and Social Media Messaging solutions to maintain effective communication with your customers. This allows your customer representatives to respond quickly to requests from all channels.

Management and Planning of Field Teams

 

Effective management of field teams is critical for operational efficiency in the energy sector. Track the performance of your field teams, streamline task assignments and planning with Performance Management, WFM (Workforce Management), and Attendance & Time Tracking solutions. Monitor the real-time performance of your field teams with Dynamic Dashboards.

Digitalize Business Processes to Increase Efficiency

 
Increase operational efficiency by digitizing electricity distribution processes. Help field teams manage customer requests more effectively by enabling fast access to the information they need with CRM and Knowledge Base solutions.

Personalize Customer Experience

 

Analyze customer feedback with Speech & Text Analytics, identify the most common issues, and improve your processes. Offer services in multiple languages with email and chat translation support to communicate effectively with your international customer base.

Make Strategic Decisions with Powerful Reporting and Analytics

 
Analyze customer data with Insights & Content Analytics solutions, identify trends, create reports, and guide your strategic decisions in a data-driven way.
 

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Biruni Üniversitesi Teknokent Kazlıçeşme Mahallesi 245. Sokak No:5 Zeytinburnu, İstanbul +90(850) 346 2671 [email protected] Contact Seatech

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