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In today's retail sector, customer experience, efficiency, and operational excellence are critical for gaining a competitive edge. At Seatech, we enhance both customer and employee experiences and optimize processes with smart technologies through our end-to-end digital solutions.

Intelligent and Integrated Customer Experience Management (CX Automation)

 

Manage customer requests quickly and efficiently in retail with features like CRM, Smart Ticketing, AI-Powered Automated Responses, and Ticket Routing. Simplify communication with customers in different languages through email and chat translation support.

OmniChannel Customer Communication

 

Provide seamless service across all channels to your customers with Cloud CC, Agent Assist, and Social Media Messaging support. Use Self Service solutions to reduce call center load and improve customer satisfaction.
 

AI and Analytics-Powered Insights

 
Analyze customer feedback with Speech & Text Analytics technologies, identify trends, and optimize your strategy. Increase efficiency by automating customer interactions with Chat & Voice Bot support.
 

Employee Experience and Operational Efficiency (EX & HR Automation)

 
Manage all processes from onboarding to performance evaluation with solutions like Onboarding, Performance Management, Engagement & Time Tracking, WFM, and Learning & Quiz to boost employee engagement and productivity.
 

Data-Driven Decision-Making and Reporting

 

Manage both customer and employee experiences in real-time with tools like Dynamic Dashboards, Insights & Content Analytics, and People Analytics. Continuously improve your strategy based on actionable data.

Fast Solution Delivery with Comprehensive Knowledge Management

 

Accelerate operational processes and improve customer experience by providing accurate and fast information to both your employees and customers with our Knowledge Base solutions.

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Biruni Üniversitesi Teknokent Kazlıçeşme Mahallesi 245. Sokak No:5 Zeytinburnu, İstanbul +90(850) 346 2671 [email protected] Contact Seatech

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