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AUTOMOTIVE

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AUTOMOTIVE

The automotive industry is more reliant than ever on digital solutions to enhance customer experience, accelerate sales processes, and efficiently manage service & insurance partnerships. At Seatech, we enable automotive brands to manage their entire end-to-end processes on a single platform.
 

Smart Solutions Personalizing Customer Experience (CX Automation)

 

Enhance customer satisfaction with CRM, Smart Ticketing, AI-Powered Automated Responses, and Ticket Routing solutions to meet customer demands quickly and completely. Reach your international customer base with email and chat translation support, offering services in multiple languages.

Increase Sales Conversion with Sales & Lead Management

 

Organize customer requests, track potential customers, and increase sales conversion rates with the Sales & Lead Management module. Speed up decision-making processes by analyzing sales data through Dynamic Dashboards.

Digitize Service and Insurance Processes

 
Manage all operations, from service appointments and maintenance processes to insurance claims and policy renewals, on a Single Platform. Accelerate customer requests with Ticketing and Automated Response solutions, and ensure seamless customer experience by integrating with insurance companies.

OmniChannel Customer Services

 
Provide seamless support across all channels to your customers with Cloud CC, Agent Assist, and Social Media Messaging solutions. Reduce the workload of your representatives by automating customer requests with Self Service and Chat & Voice Bot solutions.

Enhance Operational Efficiency with AI & Analytics

 
Analyze customer feedback with Speech & Text Analytics, identify trends, and optimize your strategy. Continuously improve both customer and employee experience with People Analytics and Insights & Content Analytics solutions.
 

Provide Fast and Accurate Solutions with Knowledge Management

 
With our Knowledge Base solutions, sales representatives, service teams, and customer support units can instantly access the most up-to-date information to provide accurate guidance. This reduces call durations and increases customer satisfaction.
 

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Biruni Üniversitesi Teknokent Kazlıçeşme Mahallesi 245. Sokak No:5 Zeytinburnu, İstanbul +90(850) 346 2671 [email protected] Contact Seatech

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