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LOGISTICS

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LOGISTICS

In the logistics sector, speed, efficiency, and operational excellence are critical to gaining a competitive advantage. At Seatech, we enhance operational efficiency by automating manual processes and optimizing workflows by managing email and multi-channel requests on a single platform.

Automate Manual Processes, Increase Efficiency

 

A significant portion of logistics firm requests comes via email, and manual workflows slow down operations. With our Smart Ticketing, AI-Powered Automated Response, and Ticket Routing solutions, instantly recognize customer requests, direct them to the relevant units, and accelerate processes.

OmniChannel Customer and Partner Management

 
Establish effective communication with your customers, suppliers, and partners across all channels using Cloud CC, Agent Assist, and Social Media Messaging solutions. Reduce call center workload by automating frequently asked questions and operational requests with Self-Service solutions.

Manage Logistics Requests on a Single Platform

 

Collect incoming requests on a centralized platform using CRM and Smart Ticketing integrations, providing visibility for all teams. Manage requests in different languages easily with email and chat translation support, ensuring smooth international operations.

 

Optimize Operations with AI-Powered Analytics

 
Analyze customer and partner requests with Speech & Text Analytics to identify process improvement opportunities. Use Dynamic Dashboards and Insights & Content Analytics solutions to increase operational efficiency and base your strategic decisions on data.

Strengthen Employee Experience, Accelerate Processes

 
Enhance the efficiency of teams managing logistics operations with our Onboarding, Performance Management, Engagement & Time Tracking, WFM, and Learning & Quiz solutions. Deploy our Knowledge Base system to quickly provide your employees with the necessary information.

Digitize All Logistics Processes, Enhance Customer Satisfaction

 

Digitally integrate all processes from warehouse management to cargo tracking, order management to delivery scheduling, minimizing errors in logistics operations and increasing service speed.

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Biruni Üniversitesi Teknokent Kazlıçeşme Mahallesi 245. Sokak No:5 Zeytinburnu, İstanbul +90(850) 346 2671 [email protected] Contact Seatech

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