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INSURANCE

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INSURANCE

Insurance Industry Solutions

Building Trust, Enhancing Efficiency, and Delivering Smart Digital Experiences.

In the insurance sector, gaining customer trust and delivering fast, efficient service is critical for competitive advantage. At Seatech, we help you optimize customer and employee experiences through smart, scalable solutions — digitizing insurance processes and boosting operational efficiency.

 

Smart Customer Experience Management (CX Automation)

Optimize your customer service processes with CRM, Smart Ticketing, AI-Powered Auto Response, and Intelligent Ticket Routing. Provide multilingual support via Email and Chat Translation tools to serve your global customer base seamlessly.

Omnichannel Customer Service

Deliver consistent service across all channels with Cloud Contact Center, Agent Assist, and Social Media Messaging. Lighten the load on your call center with Self-Service options that empower customers to handle their own requests.

Risk & Claims Management with AI and Analytics

Use Speech & Text Analytics to analyze customer feedback, accelerate claims processing, and increase satisfaction. Automate key services such as claim reporting, policy renewals, and customer inquiries with Chat & Voice Bots.

Employee Experience & Operational Efficiency (EX & HR Automation)

Enhance workforce productivity with tools like Onboarding, Performance Management, Attendance & Time Tracking, WFM, and Learning & Quiz — designed to streamline HR operations and improve the employee journey.

Data-Driven Decision Making & Reporting

Leverage Dynamic Dashboards, Insights & Content Analytics, and People Analytics to manage customer and operational data in real time, enabling faster and smarter business decisions.

Fast & Reliable Knowledge Management

 
Equip your agents, policyholders, and brokers with instant access to accurate and up-to-date information through our Knowledge Base — accelerating resolution times and ensuring consistent communication.

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Biruni Üniversitesi Teknokent Kazlıçeşme Mahallesi 245. Sokak No:5 Zeytinburnu, İstanbul +90(850) 346 2671 [email protected] Contact Seatech

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