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E-COMMERCE

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E-COMMERCE

In e-commerce, speed, customer satisfaction, and operational efficiency are the most important competitive factors. At Seatech, we provide all the solutions e-commerce firms need, from order management to cargo tracking, multi-channel customer communication, and the digitization of processes with business partners, all in a single platform.

OmniChannel Customer Communication on a Single Screen

 

E-commerce customers contact you through various platforms (web, mobile, social media, email, live support). With our OmniChannel, Cloud CC, and Social Media Messaging solutions, manage all customer interactions from a single screen. Ensure fast and accurate responses from your customer representatives with Agent Assist.
 

Digitize Cargo and Order Tracking

 
One of the biggest challenges for customers is being unable to track their cargo. With our Smart Ticketing and AI-Powered Automated Response solutions, automate all customer requests related to delivery and order status. Provide instant cargo information to your customers through Self Service and Chat & Voice Bot integrations.

Digitize Supplier Requests, Automate Processes

 
Communication with suppliers and logistics partners is critical in e-commerce operations. With our CRM, Smart Ticketing, and Ticket Routing solutions, centralize supplier requests, accelerate processes, and enhance operational efficiency.

Enhance Quality with Vendor Performance Management

 

Tracking vendor performance is critical for customer satisfaction and operational efficiency in the e-commerce ecosystem. With our Performance Management and Analytics solutions, analyze your vendors’ order fulfillment times, cancellation/return rates, and customer feedback. Use Evaluation and Training Modules to define specific actions for low-performing vendors and support them in improving their processes.

Personalize Customer Experience with AI & Analytics

 
Analyze customer feedback using our Speech & Text Analytics solutions, identify common issues, and improve your processes. Respond instantly to your international customers with email and chat translation support, boosting your global sales.

Digitize Employee and Operations Management

 
Enhance the efficiency of teams managing e-commerce operations with our Onboarding, Performance Management, Engagement & Time Tracking, WFM, and Learning & Quiz solutions. Use our Knowledge Base to allow customer representatives quick access to up-to-date information, shortening call times.

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Biruni Üniversitesi Teknokent Kazlıçeşme Mahallesi 245. Sokak No:5 Zeytinburnu, İstanbul +90(850) 346 2671 [email protected] Contact Seatech

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