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CALL CENTER

Homepage Sector Specific Solutions CALL CENTER

CALL CENTER

Operational efficiency, employee experience, and customer satisfaction are crucial for call centers. At Seatech, we assist BPO firms in managing workforce efficiently, enhancing employee engagement, and optimizing customer services.

Smart Solutions Enhancing Employee Experience (EX & HR Automation)

 
Manage all processes from hiring to performance evaluation of BPO employees with Onboarding, Performance Management, Attendance & Time Tracking, WFM, and Learning & Quiz solutions. Increase employee motivation to reduce workforce turnover rates.
 

Seamless and Efficient Customer Services with OmniChannel

 

Ensure call center teams respond quickly and effectively to customers across all channels with Cloud CC, Agent Assist, and Social Media Messaging solutions. Reduce the burden on customer representatives with Self Service support.

AI-Powered Call Center Operations

 
Enhance service quality by analyzing calls with Speech & Text Analytics, evaluate agent performance. Automate repetitive tasks with Chat & Voice Bot solutions, allowing representatives to focus on more complex and valuable tasks.

Data-Driven Decision-Making Mechanisms

 

Analyze call center operations with tools like Dynamic Dashboards, Insights & Content Analytics, People Analytics. Track employee performance in real-time and identify improvement opportunities.

Rapid and Effective Service with Knowledge Management

 
Our Knowledge Base solutions enable customer representatives to quickly access accurate information during calls, reducing call durations and enhancing customer satisfaction.

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Biruni Üniversitesi Teknokent Kazlıçeşme Mahallesi 245. Sokak No:5 Zeytinburnu, İstanbul +90(850) 346 2671 [email protected] Contact Seatech

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